Hotel Guest Experience Ambassador
3 weeks ago
Job Summary:
We are seeking a highly skilled Guest Experience Specialist to join our team. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and unique.
Key Responsibilities:
- Process operational needs and address guest requests in a timely and professional manner.
- Take ownership of the guest experience in the main areas of the hotel, with a focus on delivering a guest-first mindset.
- Empowered to move about the space and take the initiative to deliver a wide range of services that guide guests through their entire stay.
- Complete reports, deliver quality meals, and share highlights of the local area to enhance the guest experience.
Requirements:
- A high school diploma or equivalent is required.
- No related work experience is necessary, but a passion for delivering exceptional guest experiences is essential.
- Able to stand, sit, or walk for an extended time and take a hands-on approach to work, including lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance.
About Marriott International:
Marriott International is an equal opportunity employer and is committed to non-discrimination on any protected basis. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun.
By joining Courtyard, you'll become part of a portfolio of brands with Marriott International. You'll have the opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
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