Bilingual Customer Support Representative

4 weeks ago


Lincoln, Nebraska, United States Union Bank & Trust Company Full time
Job Description

At Union Bank & Trust Company, we are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service to our customers via phone, email, and online chat.
  • Resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product and service knowledge to effectively assist customers.
  • Participate in ongoing training and development to improve customer service skills.

Requirements:

  • Fluent in Spanish required.
  • 1-3 years of experience in a call center or customer service role.
  • Prior bank experience and/or knowledge of Union Bank & Trust Company's products and services preferred.
  • Proficient in Microsoft Word, Excel, and other financial software.

Working Environment:

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

Please view the applicant terms & conditions before proceeding with your application.



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