Bilingual Customer Support Representative
4 weeks ago
At Union Bank & Trust Company, we are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service to our customers via phone, email, and online chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date on product and service knowledge to effectively assist customers.
- Participate in ongoing training and development to improve customer service skills.
Requirements:
- Fluent in Spanish required.
- 1-3 years of experience in a call center or customer service role.
- Prior bank experience and/or knowledge of Union Bank & Trust Company's products and services preferred.
- Proficient in Microsoft Word, Excel, and other financial software.
Working Environment:
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
Please view the applicant terms & conditions before proceeding with your application.
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