Customer Service Representative

3 weeks ago

Lincoln, Nebraska, United States AssuranceAmerica Full time

Job Summary:

The Customer Service Representative will be the first point of contact for our customers, handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position that requires a passion for delivering excellent customer service, a moderate level of technical competence, and some level of phone presence.

This role is an exciting opportunity to get your foot in the door with a small but growing insurance company. Successful associates in this position will move up within the customer service ranks or move internally to other growing departments.

Key Responsibilities:

  • Respond to incoming calls and provide prompt and accurate information to callers' inquiries in accordance with the company's customer quality standards.
  • Assist with underwriting activities when requested or when additional time is available.
  • Understand regulatory/statutory requirements in accordance with underwriting guidelines and ensure compliance with industry and company policies.
  • Properly utilize the policy management system and understand its features and functionality.
  • Provide strong team focus and meet established department goals and objectives.
  • Organize work schedule to achieve timely processing of all responsibilities.

Requirements:

  • Prior experience in a phone-based customer service environment.
  • HS Diploma or equivalent.

Preferred Qualifications:

  • Bilingual (English-Spanish).
  • Bachelor's Degree.
  • Phone-based customer service in the insurance industry.

Core Competencies:

  • Ability to work in a fast-paced automated production environment.
  • Ability to make autonomous decisions based on multiple facts.
  • Team player.
  • Professionalism and integrity.

Our Values:

  • Honor: We do what is right, even when no one is looking.
  • Discipline: We are most efficient and resourceful in how we work.
  • Common Sense: We are relentlessly logical.
  • Financial Strength: Fundamental to our prosperity is an ever-vigilant focus on rigorous financial discipline.
  • Dedication: We demonstrate a deep-seated respect for our associates and customers.

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