Customer Service Representative

7 days ago


Lincoln, Nebraska, United States Nelnet Full time

Nelnet is a leading provider of student loan servicing solutions, committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in helping customers navigate their student loan journey. Your primary responsibility will be to provide timely and accurate assistance to customers, addressing their inquiries and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Interact with customers via phone, email, and chat to provide support and guidance on student loan-related matters
  • Utilize knowledge of student loan industry to troubleshoot and resolve customer issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date on industry developments and regulatory changes to provide informed support to customers

Requirements:

  • 1+ year of customer service experience, preferably in a financial services or student loan-related field
  • Strong communication and problem-solving skills, with ability to work in a fast-paced environment
  • Ability to learn and adapt to new systems and processes

Nelnet offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.



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