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Retail Operations Leader

2 months ago

Charleston, West Virginia, United States Warby Parker Full time

About the Role:

Warby Parker is seeking a dedicated Retail Operations Leader to play a crucial role in establishing the groundwork for our expanding Retail division. This position is essential for the success of our stores, as it relies on the expertise of our experienced leaders. In this role, you will guide and mentor a team of service-oriented Managers, Opticians, and Advisors, ensuring the execution of processes that create outstanding customer experiences.

Key Responsibilities:

  • Embody and communicate Warby Parker's values and mission to both customers and team members.
  • Oversee and enhance all operational functions to achieve financial objectives and elevate customer satisfaction.
  • Adhere to company-wide protocols to maintain brand integrity.
  • Manage daily staffing and payroll for the entire store team.
  • Collaborate with the Marketing team to coordinate store events.
  • Implement and refine procedures to safeguard the company's inventory and assets.
  • Enforce safety and risk management protocols.
  • Foster a motivated and effective team through recruitment, onboarding, and continuous training.
  • Conduct biannual performance evaluations and development discussions for each team member.
  • Exemplify Warby Parker's core values in delivering exceptional service.
  • Promote an inclusive workplace culture by treating all colleagues and customers with dignity.
  • Participate in company leadership training, including our annual leadership summit.

Who You Are:

  • Possess over 3 years of management experience in a dynamic, customer-centric retail environment.
  • Skilled in building, coaching, and retaining a high-performing team that meets sales and operational goals.
  • A transparent and empathetic communicator capable of making difficult decisions.
  • Organized and entrepreneurial, willing to take calculated risks to achieve results.
  • A collaborative team player with strong interpersonal skills.
  • A creative problem-solver who thinks outside the box when faced with challenges.
  • Curious and eager to explore innovative approaches to improve processes.
  • Able to inspire your team by effectively conveying our vision and purpose.
  • Passionate about business, technology, and fashion.
  • Committed to providing exceptional service.

Benefits:

  • Comprehensive health, vision, and dental insurance.
  • Life and AD&D insurance.
  • Paid time off and holidays.
  • Retirement savings plan with company matching.
  • Parental leave for all eligible employees.
  • Short-term disability coverage.
  • Employee Assistance Program (EAP).
  • Optical Education Reimbursement.
  • And more.

About Warby Parker:

Founded with a mission to inspire and impact the world through vision, purpose, and style, Warby Parker is committed to making a positive difference. We continuously seek ways to enhance our impact and redefine what a company can achieve while remaining affordable. Since our inception, we have pioneered innovative ideas and developed technologies that simplify access to exceptional vision care.

We believe in vision for all, which is why for every pair of glasses or sunglasses sold, we donate a pair to someone in need through our Buy a Pair, Give a Pair program.