Front Desk Operations Manager

4 days ago


Arlington, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Palette Hotels. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a smooth and efficient guest experience.

Key Responsibilities
  • Front Desk Operations: Manage the front desk operations, including check-in, check-out, and guest services.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Management: Supervise and train front desk staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Reporting and Administration: Prepare and submit reports, as required, and maintain accurate records of guest interactions and front desk operations.
  • Communication: Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
Requirements
  • Experience: Minimum 2 years of experience in a front desk or supervisory role in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge: Knowledge of hotel operations, including front desk procedures, guest services, and hotel policies.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer

We offer a competitive salary, outstanding benefits, and extensive training and development programs to support your career growth and success.



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