Energy Support Specialist
3 weeks ago
About the Job:
We are looking for a skilled Energy Support Specialist to join our team at Eligo Energy, LLC. As an Energy Support Specialist, you will be responsible for supporting commercial and residential customers with their energy accounts, resolving their issues efficiently, and promoting our products and solutions.
Key Responsibilities:
- Maintain a high level of knowledge of energy deregulation, utility regulations, and requirements for retail energy suppliers.
- Provide accurate information to customers by utilizing multiple internal systems.
- Evaluate customer needs and recommend suitable products or solutions.
- Escalate complicated issues to the appropriate internal teams to resolve customer requests.
- Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.
Qualifications:
- A minimum of 2 years of customer service experience.
- Strong analytical and critical thinking skills.
- Excellent communication skills.
- Ability to work independently and as part of a team.
Compensation: $50,000 - $60,000 per year, depending on experience.
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