Energy Industry Support Specialist
3 weeks ago
At Eligo Energy, LLC, we value our customers and strive to provide them with the highest level of service possible. We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative.
The estimated salary for this position is $60,000 - $70,000 per year, based on experience. As a valued member of our team, you will have the opportunity to work from home in a virtual work environment, utilize dual monitors to multitask, and enjoy a quiet workspace.
Key Responsibilities:
- Support our commercial and residential customers with their accounts, developing thorough knowledge of energy deregulation and utility regulations.
- Maintain a high level of world-class customer service and professionalism in every interaction.
- Escalate complicated issues to the appropriate internal teams to resolve customer requests.
- Promote products or solutions that best suit the customer's needs.
- Act as a subject matter expert for the Tier 1 Customer Service Team.
Qualifications:
- A minimum of 2 years of customer service experience.
- Strong analytical and critical thinking skills.
- Excellent communication and problem-solving skills.
- Ability to manage and complete multiple tasks simultaneously.
- Exceptional customer service skills and a positive attitude.
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