Readiness Specialist, CXO Advocacy
3 weeks ago
We are seeking a highly skilled Readiness Specialist to join our CXO team at BILL. As a champion of operational excellence, you will be responsible for ensuring that our customers enjoy a seamless experience on day one.
Key Responsibilities- Develop and implement readiness strategies to ensure comprehensive readiness for respective areas of responsibilities.
- Establish Standard Operating Procedures (SOPs) to ensure consistent and efficient launches, including regular reviews and updates to reflect process and organizational changes.
- Develop communication plans to ensure all stakeholders are informed.
- Facilitate and drive meetings with all stakeholders.
- Identify risks associated with rollouts, develop mitigation plans to reduce impact or probabilities of risks.
- Ensure staff and agents understand and can effectively communicate impacts, features, and benefits of new releases to customers.
- Track rollout and operations performance based on Key Performance Indicators (KPIs) such as time to launch, customer effort scores, and resolution time.
- Lead retrospectives to identify gaps in process and communication for continuous improvement.
- 4+ years of experience in support, organizational planning, or logistics.
- Strong focus on problem-solving with an ability to identify and implement scalable solutions.
- Excellent communication and presentation skills.
- Experience with JIRA and Asana for project management.
- Strong risk management skills as related to Project Management.
- Strong multitasking abilities, with the ability to prioritize and manage multiple deadlines effectively.
- Experience working cross-functionally.
- Project Management Professional Certification a plus.
BILL is a leader in financial automation software for small and mid-size businesses (SMBs). We are dedicated to automating the future of finance so businesses can thrive. Our solutions help SMBs simplify and control their finances, so they can confidently manage their businesses and succeed on their terms.
We are a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX, and are continuing to expand into other geographic locations.
We live our culture and values every day at BILL. Our CEO is a trusted entrepreneur who embodies our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together.
We are an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company.
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