Regional Manager

3 weeks ago

New York, New York, United States Ermenegildo Zegna N.V. Full time
About Zegna Nordstrom

As a leading global luxury menswear brand, Zegna is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Our brand is recognized for its high-quality products and exceptional customer service.

Your Opportunity

We are seeking a Regional Manager-Zegna Nordstrom to execute the business strategy, promote our casual luxury brand, and achieve business objectives for your assigned location. This role is based in New York City.

Key ResponsibilitiesBusiness Development and Sales Management
  • Achieve sales targets in all doors within the assigned district.
  • Identify and maximize the business potential of each store and define action plans to ensure target achievements.
  • Translate store KPI's into action plans for the team and provide clear, challenging goals.
  • Standardize best practices for selling and customer service and hold the team accountable for consistent execution.
  • Actively support the team on the sales floor to optimize productivity and coach the team to enhance individual performance.
  • Drive MTM business by identifying opportunities through DSA's and personal shoppers.
  • Interpret competitors' activity, market environment, and competitive marketing practices to propose new ideas for business development.
  • Stay apprised of Nordstrom programs/activities and align as appropriate.
  • Provide input on annual/seasonal sales targets by door.
Customer Understanding & Engagement
  • Develop a deep personal connection with the store's top clients and develop customized strategies for growing the top spending customer segment.
  • Partner with sales associates to leverage client insights to delight them and foster brand loyalty.
  • Develop 'story telling' capabilities within the team to ensure the highest level of customer connection.
  • Partner with local Merchandising team providing effective feedback on products and collections.
  • Monitor new product receipts and transfers and ensure product reaches the selling floor on a timely basis.
  • Insure timely execution of product consolidations.
  • Provide context to weekly selling reports including performance vs. competitors.
Requirements
  • 3-4 years of experience within leadership roles within the retail, hospitality, and/or client service background.
  • Passionate and open-minded.
  • Experience with selling, product knowledge, inventory control, loss prevention, employment cycle, policy, and compliance.
  • Travel required.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills.

The hiring range for this position ranges from $110,000-$120,000 annually with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

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