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Retail Floor Manager

2 months ago

Cambridge, Massachusetts, United States Mango Full time

About the Role:

Mango is seeking a highly motivated and customer-focused Floor Supervisor to join our team at our upcoming store in Cambridge, MA. As a key member of our sales and customer service team, you will be responsible for ensuring exceptional customer experiences, driving sales growth, and maintaining a visually appealing store environment.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, ensuring that customers receive a personalized and engaging experience.
  • Sales and Revenue Growth: Meet and exceed sales targets, driving revenue growth through effective sales strategies and techniques.
  • Visual Merchandising: Collaborate with the Visual Merchandiser to create visually appealing store displays, ensuring that products are showcased in a commercial and aesthetic manner.
  • Team Leadership: Lead and motivate the sales team, providing guidance and support to ensure that sales targets are met and exceeded.
  • Store Operations: Ensure that the store is maintained to the highest standards, including maintaining a clean and organized store environment, and ensuring that all store systems and processes are followed.

Requirements:

  • Previous Retail Experience: Previous experience in retail sales and customer service is preferred.
  • Sales and Customer Service Skills: Strong sales and customer service skills, with the ability to build rapport with customers and drive sales growth.
  • Leadership and Teamwork: Proven leadership and teamwork skills, with the ability to motivate and guide a team to achieve sales targets.
  • Visual Merchandising: Knowledge of visual merchandising principles and practices, with the ability to create visually appealing store displays.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including a 401(K) pension plan, holidays, and vacation days.
  • Opportunities for Growth and Development: Opportunities for growth and development, including training and development programs, and the chance to work with a dynamic and innovative company.
  • Discounts and Perks: Discounts on all Mango products, and other perks and benefits.