IT Support Specialist
4 weeks ago
We are seeking a skilled Desktop Support Technician to provide high-level desktop and IT support for a 3-month contract-to-hire opportunity in a dynamic environment.
This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
A+ Certification or willingness to obtain A+ certification within 90 days is a plus.
Responsibilities
- Provide exceptional on-site customer service interaction with high-profile client executives.
- Manage triage, troubleshooting, and resolution to client scope on IT equipment.
- Document efforts, issues, and resolutions, and close cases/tickets daily.
- Occasionally work at heights of 20' to 25', with lift equipment training provided.
Requirements
- Minimum of 2+ years of IT support and field hardware break-fix experience.
- A+ Certification or willingness to obtain A+ certification within 90 days.
- OEM Certifications (Dell/Lenovo, etc.).
- Apple/Mac experience.
- Imaging from Network and USB.
- Laptop/Desktop/Printer hardware and software support experience.
- ServiceNOW experience.
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