IT Support Specialist

4 weeks ago


Huntsville, Alabama, United States AA2IT Full time
Job Summary

We are seeking a skilled Desktop Support Technician to provide high-level desktop and IT support for a 3-month contract-to-hire opportunity in a dynamic environment.

This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.

A+ Certification or willingness to obtain A+ certification within 90 days is a plus.

Responsibilities

  • Provide exceptional on-site customer service interaction with high-profile client executives.
  • Manage triage, troubleshooting, and resolution to client scope on IT equipment.
  • Document efforts, issues, and resolutions, and close cases/tickets daily.
  • Occasionally work at heights of 20' to 25', with lift equipment training provided.

Requirements

  • Minimum of 2+ years of IT support and field hardware break-fix experience.
  • A+ Certification or willingness to obtain A+ certification within 90 days.
  • OEM Certifications (Dell/Lenovo, etc.).
  • Apple/Mac experience.
  • Imaging from Network and USB.
  • Laptop/Desktop/Printer hardware and software support experience.
  • ServiceNOW experience.


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