Corporate IT Support Specialist

2 weeks ago


Missoula, Montana, United States Glacier Bancorp Full time
About the Role:

We are seeking a highly skilled and customer-focused IT Service Desk Support Specialist to join our team at Glacier Bancorp, Inc. As a key member of our IT department, you will be responsible for providing exceptional support to our employees, ensuring their technical issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide first-line support for IT-related issues, including troubleshooting and resolving hardware, software, and network connectivity problems.
  • Communicate effectively with employees, vendors, and other stakeholders to understand and resolve technical issues.
  • Collaborate with the Incident Management Team to escalate complex issues and ensure timely resolution.
  • Install pre-approved software remotely for Bank Employees.
  • Take calls from GBCI employees who are experiencing system problems and provide timely resolution of assigned incidents and requests.

Requirements:

  • 3 years of customer service experience or 1 year in an IT-related position.
  • Advanced technical competence with PC software, including Windows OS and Microsoft Office Suites.
  • Demonstrated ability to work effectively in a team environment and provide excellent customer service.
  • Ability to comprehend and retain technical information and communicate complex issues in a clear and concise manner.
  • Proven problem-solving, analytical, and technical skills to identify and understand business needs and communicate solutions to management.

What We Offer:

We offer a competitive compensation package, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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