IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Allegiance Benefit Plan Management. The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving hardware and software issues, and maintaining our computer systems.
Key Responsibilities- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Maintain and upgrade computer systems, including Windows desktop imaging and configuration
- Manage incoming support tickets through SysAid Software
- Work with vendors to resolve technical issues
- Perform software and operating system tests
- Contribute to the daily workflow with regular and punctual attendance
- Associate's degree in Electronics or a related field
- Two years' experience in a job involving system support
- Working knowledge of Microsoft Office 365, Windows 10/11, Linux, and PDF Editors
- Ability to work effectively with others and project a professional image
- Ability to comply with privacy and confidentiality standards
- Ability to be flexible, work under pressure, and meet deadlines
The successful candidate will be required to work in a fast-paced office environment and will be expected to maintain a high level of professionalism and confidentiality. The position requires sitting for 60% of the time, with occasional standing, walking, and manual dexterity.
Equal Opportunity EmployerAllegiance Benefit Plan Management is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and are proud to be an equal opportunity employer.
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