Veterinary Assistant
4 weeks ago
At ACCESS Specialty Animal Hospital Los Angeles, we are seeking a highly skilled and compassionate Veterinary Doctor's Assistant to join our Emergency and Critical Care Department.
About the Role:We are looking for an individual who is passionate about delivering exceptional patient care and providing outstanding customer service to our clients. As a Veterinary Doctor's Assistant, you will work closely with our medical teams to guide clients through their visit, ensuring a trusting and empathetic experience.
Responsibilities:- Work closely with Board Certified Specialists and Emergency DVMs to provide exceptional patient care.
- Serve as the liaison between doctors, clients, and patients, ensuring seamless communication and coordination.
- Organize and track patient diagnostics, ensuring timely and accurate results.
- Guide pet owners through discharges, paperwork, visits, and follow-up questions, providing exceptional customer service.
- Communicate with clients, referring DVMs, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
- Minimum 2 years of veterinary experience in a client service role or similar role.
- Ability to read, write, and speak English fluently in a clear and audible voice.
- Friendly and professional demeanor, with excellent communication and interpersonal skills.
- Critical thinking and problem-solving skills, with the ability to work independently and as part of a team.
- Ability to work 1 weekend day per week.
We invest heavily in our employees, offering competitive pay, outstanding benefits, and opportunities for growth and development. Our benefits package includes medical, dental, vision, and life insurance, paid parental leave, matching 401(k), paid time off, continuing education, and generous pet discounts.
We also offer shift differentials, with additional pay for working evenings, nights, and weekends. Our ideal candidates will embody our core principles of Quality, Integrity, Compassion, and Service, and will be passionate about delivering exceptional patient care and providing outstanding customer service.
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