Manager of Dispute Resolution Services
1 month ago
Job Summary
The Manager of ADR Services will oversee the administration of arbitration and mediation cases, leading a team of skilled case administrators. This role requires a strong understanding of the AAA's rules and procedures, as well as excellent communication and leadership skills.
Key Responsibilities- Manage arbitration and mediation cases, ensuring accurate and timely information is entered and maintained in the online case management system.
- Supervise case administrators, providing guidance and support to ensure successful case outcomes.
- Develop and sustain client relationships, fostering trust and respect for the AAA and its services.
- Collaborate with colleagues to identify and resolve case-related issues, escalating matters to management as needed.
- Stay up-to-date with industry trends and best practices, applying knowledge to improve case management processes and client satisfaction.
- Bachelor's degree in a business-related discipline.
- 1-2 years of experience in a leadership or supervisory role.
- 4-6 years of experience in comprehensive customer service management in a law office or judicial industry.
- Intermediate proficiency with Microsoft Word, Excel, Outlook, and online case management systems.
The American Arbitration Association offers a competitive compensation package, including incentives and a comprehensive benefits program. Eligible employees participate in a 403(b) retirement plan with a substantial company match, discounted pet insurance, and generous paid-time-off benefits.
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Customer Service Associate Director
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Client Resolution Specialist
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Complaints Resolution Specialist
1 month ago
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Customer Resolution Associate
4 weeks ago
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Critical Incident Resolution Specialist
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Collections Manager
4 weeks ago
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Family Law Attorney
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Business Services Manager III
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Senior Litigation Attorney
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Support Center Manager
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Cashier Associate
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Customer Service Representative
4 weeks ago
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Service Manager
4 weeks ago
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Management Analyst
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Escalations Resolution Specialist
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