Customer Service Representative
4 weeks ago
We are seeking a skilled Call Taker/CSR to join our team at zTrip Worldwide. As a key member of our operations team, you will be responsible for providing exceptional customer service to our drivers and customers, ensuring a high level of satisfaction and resolving inquiries in a professional and efficient manner.
Key Responsibilities:
- Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them
- Implement our quality-driven process to exceed our customers' expectations
- Ensure our operations plan is followed and report any deviations to the customer in a timely manner
- Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance
- Provide exceptional customer service to our drivers and customers
Requirements:
- Computer skills with the ability to learn new software quickly
- Knowledge of Microsoft Office including Outlook, Excel, and Word is required
- Effective verbal, written, and interpersonal communication skills
- Ability to run a multi-line phone system with numerous inbound and outbound phone calls
- Ability to calmly handle and resolve driver disputes
What We Offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
Work Schedule:
- Mon – Wed: 1500-0000
- Sat & Sun: 0400-1300
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