Support Center Manager
4 weeks ago
CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. The ideal candidate will have experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.
Key Responsibilities:
Reengineer or set up service desks according to industry best practices.
Obtain Government management buy-in for improving the service desk by demonstrating greater Return on Investment.
Develop and maintain formal processes and procedures for consistency and increased productivity.
Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.
Recommend and implement appropriate technology and other resources to maximize service desk effectiveness.
Build and retain a qualified service desk team through innovative hiring and training and development techniques.
Implement innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
Develop a customer care philosophy that ensures customer satisfaction.
Analyze service desk performance through various statistical and reporting methods.
Enhance the image of the service desk as a frontend support group that advances the IT vision and strategy.
Manage an incident management system in a performance-based environment complying with ITIL V3/V4 standards.
Requirements:
HDI Support Center Manager certification with a requirement to become HDI Support Center Director certified within 12 months of Task Order Award.
Demonstrated experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.
About CGS:
Contact Government Services, LLC is an Equal Opportunity Employer. We strive to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. We care about our employees and offer a comprehensive benefits package, including Health, Dental, and Vision, Life Insurance, 401k, Flexible Spending Account, Paid Time Off, and Observance of State/Federal Holidays.
-
Plasma Center Medical Support Specialist
4 weeks ago
San Antonio, Texas, United States Biolife Plasma Services Full timeAbout the Role:We are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key Responsibilities:Determine donor eligibility to donate plasma, including...
-
Plasma Center Medical Support Specialist
2 weeks ago
San Antonio, Texas, United States Biolife Plasma Services Full timeAbout the Role:The Medical Support Specialist (Plasma Center Nurse) will be responsible for determining donor eligibility, managing donor adverse events, reviewing laboratory test results, and notifying donors of unsuitable test results.The Specialist will work under the guidance of the Center Manager (or Assistant Manager as applicable) for operational...
-
Medical Support Professional
1 month ago
San Antonio, Texas, United States Centrum Surgery Center Full timeJob SummaryCentrum Surgery Center is seeking a highly skilled Medical Assistant to support our team in providing exceptional patient care. This role involves performing administrative and clinical duties under the direction of a physician or nurse manager.Key ResponsibilitiesDeliver exceptional customer service by greeting patients, responding to their...
-
Genesys Contact Center System Manager
4 weeks ago
San Antonio, Texas, United States Diverse Lynx Full timeJob Summary:As a Genesys Contact Center System Manager at Diverse Lynx LLC, you will be responsible for overseeing the day-to-day operations of the Genesys contact center system. This includes monitoring and analyzing call metrics to optimize performance and service levels, providing technical support and troubleshooting for Genesys applications, and...
-
Medical Support Specialist
4 weeks ago
San Antonio, Texas, United States Biolife Plasma Services Full timeAbout the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in supporting plasma center operations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results.Key Responsibilities:Determine donor...
-
Plasma Center Medical Support Specialist
4 weeks ago
San Antonio, Texas, United States Biolife Plasma Services Full timeAbout the Role:The Medical Support Specialist at BioLife Plasma Services plays a vital role in ensuring the safety and well-being of our donors. As a key member of our team, you will be responsible for determining donor eligibility, managing donor adverse events, and reviewing laboratory test results.Key Responsibilities:Determine donor eligibility...
-
Emergency Center Nurse
4 weeks ago
San Antonio, Texas, United States Metropolitan Methodist Emergency Center Full timeAbout UsMetropolitan Methodist Emergency Center is a leading provider of healthcare services, dedicated to delivering high-quality, patient-centered care. Our team of experienced healthcare professionals is committed to providing exceptional service and support to our patients and their families.Job SummaryWe are seeking a skilled Registered Nurse to join...
-
Ambulatory Surgery Center Operating Room Nurse
4 weeks ago
San Antonio, Texas, United States North Central Methodist Ambulatory Surgery Center Full timeKey Responsibilities:We are seeking a dedicated Operating Room Nurse for our ambulatory surgery center who is passionate about delivering high-quality patient care. As an integral member of our team, you will oversee instrument and equipment setup, coordinate and oversee surgeries, manage patient care and medication, and ensure thorough chart...
-
Case Manager, Foster Care Specialist
1 month ago
San Antonio, Texas, United States DePelchin Children's Center Full timeJob SummaryDePelchin Children's Center is seeking a skilled Case Manager to provide comprehensive case management services to children in substitute care and their families.The ideal candidate will possess a strong understanding of child welfare principles and practices, as well as excellent communication and interpersonal skills.Responsibilities will...
-
Operating Room Nurse Surgery Center
1 month ago
San Antonio, Texas, United States North Central Methodist Ambulatory Surgery Center Full timeJob SummaryWe are seeking an experienced Operating Room Nurse to join our team at North Central Methodist Ambulatory Surgery Center. As a key member of our perioperative team, you will be responsible for providing high-quality patient care and ensuring the smooth operation of our surgical procedures.ResponsibilitiesOversee the instrument and equipment set-up...
-
San Antonio, Texas, United States HealthLink (Fitness Center) Full timeJob DescriptionSummaryThe Patient Service Representative is responsible for providing administrative support in a rehabilitation clinic with 1 to 12 Providers. Coordinates office services and related activities, ensuring maximum utilization of services and equipment. Must have knowledge of general health care issues, trends, and quality management....
-
MEP Project Manager
4 weeks ago
San Antonio, Texas, United States Tactical Overwatch Command LLC Full timeAbout Tactical Overwatch Command LLCTactical Overwatch Command LLC is a service-disabled Veteran-owned small business (SDVOB) certified through the national veterans business development council (NVBDC), offering construction professional services, talent acquisition, and general contractor for the mission-critical infrastructure industry. Our mission is the...
-
Grants Manager
4 weeks ago
San Antonio, Texas, United States Immigrant Legal Resource Center Full timeJob SummaryThe Immigrant Legal Resource Center (ILRC) is seeking a highly skilled Grants Manager to join our team. As a key member of our Institutional Giving team, you will be responsible for managing our grant portfolio, developing and implementing fundraising strategies, and building relationships with institutional funders.This is an exciting opportunity...
-
Operating Room Nurse Surgery Center
4 weeks ago
San Antonio, Texas, United States North Central Methodist Ambulatory Surgery Center Full timeNo nights, No weekends, No call* IntroductionAre you looking for a place to deliver excellent care to patients? At North Central Methodist Ambulatory Surgery Center, we support our colleagues in their positions. We are seeking an Operating Room Nurse who demonstrates the values of our company by caring like family. You will be an amazing addition to our team...
-
Behavioral Health Technician
4 weeks ago
San Antonio, Texas, United States Baptist Medical Center Full timeJob SummaryAs a Behavioral Health Technician at Baptist Medical Center, you will work under the close supervision of a licensed nurse to provide support and care to psychiatric patients. Your primary responsibility will be to assist nursing staff in maintaining the emotional and physical health of patients, ensuring a safe and therapeutic environment.Key...
-
Call Center Operations Manager
1 month ago
San Antonio, Texas, United States University Health Full timeJob SummaryWe are seeking a highly skilled Call Center Manager to join our team at University Health. The successful candidate will be responsible for overseeing the planning, design, installation, billing, and maintenance of phones, overhead systems, and pagers.Key ResponsibilitiesAssist with the coordination of telecommunications systems capabilities and...
-
Medical Support Specialist
4 weeks ago
San Antonio, Texas, United States Biolife Plasma Services Full timeAt BioLife Plasma Services, we are seeking a Medical Support Specialist to join our team. This role is responsible for supporting plasma center operations and ensuring the highest level of customer service and quality.The Medical Support Specialist will work under the guidance of the Center Manager and Center Physician to provide medical support and guidance...
-
Distribution Center Supervisor
1 month ago
San Antonio, Texas, United States TJ Maxx Full timeJob Title: Distribution Center SupervisorAt TJ Maxx, we're looking for a skilled and experienced Distribution Center Supervisor to join our team. As a key member of our operations team, you'll be responsible for overseeing the daily activities of our distribution center, ensuring efficient and safe operations, and driving continuous improvement.Key...
-
PACU Nurse
4 weeks ago
San Antonio, Texas, United States North Central Methodist Ambulatory Surgery Center Full time### Job SummaryWe are seeking a skilled PACU Nurse to join our team at North Central Methodist Ambulatory Surgery Center. As a key member of our healthcare team, you will provide exceptional patient care and support in a fast-paced environment.### Responsibilities- Provide safe and effective nursing care to patients postoperatively- Monitor patients' vital...
-
Medical Support Specialist
4 weeks ago
San Antonio, Texas, United States BioLife Plasma Services Full timeAbout the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of...