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Patient Support Specialist

4 weeks ago

Pittsburgh, Pennsylvania, United States SSI People Full time

Job Summary

We are seeking a skilled Patient Support Specialist to join our team at SSI People. As a Patient Support Specialist, you will be responsible for responding to inbound and outbound calls from patients, physicians, and pharmacies to ensure access to care and reimbursement needs.

Key Responsibilities

  • Respond to patient inquiries and resolve issues related to access to care and medication adherence.
  • Collaborate with internal teams to resolve complex issues and escalate requests as needed.
  • Process claims and answer phones as needed.

Requirements

  • High school diploma or equivalent required.
  • 1+ years of experience in healthcare or case management in a high-volume contact center environment preferred.
  • Knowledge of pharmacy benefits and health care insurance preferred.