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Problem Resolution Specialist
2 months ago
The Problem Resolution System Response Specialist plays a critical role in ensuring the District complies with its PRS obligations and provides timely, accurate, and high-quality written reports to the Department of Elementary and Secondary Education (DESE).
Key Responsibilities- Conduct internal investigations of allegations of education law violations, gathering documentation, interviewing stakeholders, and evaluating evidence.
- Own and execute the process for submitting timely, accurate, and high-quality written reports.
- Maintain an effective system for tracking case progress and submitting materials.
- Build and maintain relationships with key PRS stakeholders, including school personnel and Central Office staff.
- Interface with BPS departments to ensure PRS stakeholders have the knowledge and ability to respond to the PRS Response Team in a timely and effective manner.
- Actively participate in ensuring PRS stakeholders experience the PRS Response Team as professional, responsive, team-oriented, and courteous.
- Work in partnership with the PRS Response Director to identify and address systemic issues involving the processing of complaints and internal underlying system issues.
- Engage in continual learning to understand BPS services and systems relevant to PRS complaints.
- Bachelor's degree.
- At least two years of experience working in public education and/or a related field.
- Demonstrated strong writing skills, particularly in creating high-quality and easy-to-digest materials.
- Strong oral communication skills, particularly in fostering collaboration and reaching clarity about expectations and agreed-upon next steps.
- Experience conducting investigations or similar casework.
- Demonstrated commitment to driving toward results even in the face of roadblocks.
- Excellent organizational and multitasking skills, including the ability to prioritize competing demands.
- Demonstrated experience in successful and productive problem-solving.
- Demonstrated commitment to culturally and linguistically responsive practices.
- Experience working with parents in an educational setting and/or DESE.
- Experience with customer service and/or conflict resolution.
- Experience with project management templates or relevant software.
Boston Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics, or military status.
