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Customer Service Representative

2 months ago


Mt Holly, United States A. Duie Pyle Full time
About the Role

A. Duie Pyle is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and handling requests in a timely and professional manner.

Key Responsibilities
  • Scheduling pick-ups, tracing shipments, and providing shipment ETAs, rate quotes, and freight charges
  • Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
  • Scheduling delivery appointments and handling re-consignments
  • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
  • Ensuring the accurate billing of shipments
  • Compiling and delivering custom reports; performing daily audits of reports
  • Documenting all customer interactions for follow-up and record-keeping purposes
  • Assisting customers with My Pyle registration and utilization of our website
  • Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour)
Requirements
  • Experience in a fast-paced work environment; strong attention to detail
  • Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills
  • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team
  • Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
Preferred Qualifications
  • Minimum 1 year of prior customer service experience
About A. Duie Pyle

A. Duie Pyle is the Northeast's premier integrated supply chain solutions provider, ideally equipped to service the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations, and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.