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Student and Instructor Support Specialist
2 months ago
Student and Instructor Support Specialist
Location:Kennesaw, Georgia
Job Summary:This role is responsible for managing student financial processes, student financial aid, instructor payroll, and training. The ideal candidate will ensure compliance with institutional policies and regulations, support service members with Veteran's Affairs (VA) education benefits, and coordinate with various stakeholders to enhance student and instructor satisfaction.
Responsibilities:- Develop and administer policies and procedures supporting governing rules and regulations.
- Manage and approve financial transactions, including invoicing, deposits, refunds, and credit card chargebacks.
- Administer student financial aid from various sources, including WIOA, Military Benefits, student loans, payment plans, discounts, and scholarships.
- Support service members with VA education benefits by verifying, certifying schools, and tracking payments.
- Collaborate with various external stakeholders to ensure effective student support and payment management.
- Oversee payroll processes for assigned instructors.
- Manage the training process and records management for minors.
- Provide support during Open House and Career Events, assisting with administrative tasks.
- Create, analyze, and provide reports for department leaders per established time frames or as needed.
- Review the Eligible Provider List (EPL) quarterly to ensure program information is current and updated as needed.
- Ensure proper maintenance of financial records, training documents, certifications, licensing, enrollment, etc.
Educational Requirements:
Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience
Required Experience:
Two (2) years of related experience working in enrollment management, student support, or instructor training in a higher education setting
Preferred Educational Qualifications:
Advanced degree from an accredited institution of higher education in a related field
Preferred Experience:
Experience with student enrollment systems, such as Lumens or Banner, and learning management systems (LMS) such as Moodle
ABILITIES:
Able to work in partnership with staff, faculty, administrators, and industry leaders
KNOWLEDGE:
Familiarity with TouchNet Financials or similar financial services software
SKILLS:
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.
Equal Employment Opportunity:Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work, and study.
