Branch Manager

3 weeks ago


Rocky Mount, North Carolina, United States Atlantic Union Bank Full time

Job Summary: We are seeking a highly skilled Branch Manager to join our team at Atlantic Union Bank. As a key member of our branch staff, you will be responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Key Responsibilities:

  • Provide excellent customer service and ensure a positive customer experience
  • Perform basic customer and cash transactions, balance cash each day, and identify referral opportunities to contribute to branch goals
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bank's BSA/AML Policy and Procedures
  • Identify risk and escalate concerns through proper channels, manage branch cash expectations, including ATM servicing
  • Coach and train all Tellers within the branch to meet goals, assist Branch Manager with performance development of Tellers, and analyze operating reports to coach less senior Teammates accordingly
  • Develop and maintain knowledge of bank products, services, including other lines of business, and perform other duties as assigned

Requirements:

  • High school diploma or equivalent required, Associate's degree preferred
  • Previous cash handling experience required, Teller experience required, and previous customer service experience required
  • Coaching experience preferred, excellent customer service skills, excellent oral and written communication skills, ability to exercise sound business judgment, and proficient computer skills
  • Able to handle multiple tasks with attention to details, flexible, and able to adapt to change, shifts may vary for each position offering, depending on business need

What We Offer:

This position is eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.


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