Financial Services Associate

1 week ago


Framingham, Massachusetts, United States Citizens Full time
Job Summary

Citizens is seeking a Customer Service Professional to join our team. This role involves providing exceptional customer service, promoting financial products, and building relationships with customers.

Compensation: $20.90 per hour, based on experience and performance.

Key Responsibilities and Requirements

As a Customer Service Professional, you will be responsible for:

  • Greeting customers in the lobby and providing personalized banking services.
  • Demonstrating technology skills to complete transactions and promote digital banking.
  • Developing long-term relationships with customers by understanding their financial goals and needs.

To succeed in this role, you will need:

  • A high school degree or equivalent.
  • At least 1 year of customer-facing experience, preferably in banking or finance.
  • Strong listening and communication skills, with the ability to problem-solve and provide solutions to customer issues.

Benefits and Culture

  • A competitive salary and benefits package, including medical, dental, and vision plans.
  • Ongoing training and development opportunities to enhance your career growth.
  • A mission-driven culture that prioritizes customer satisfaction and employee well-being.

About Citizens

Citizens is a leading financial institution committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. We value diversity, equity, and inclusion, and are dedicated to creating a workplace where everyone feels welcome and valued.



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