Customer Service Director

5 days ago


Clarkston, Michigan, United States Tony Volante - State Farm Agent Full time

Overview

Tony Volante - State Farm Agent is seeking a highly skilled and experienced Customer Service Manager to lead our team. As a key member of our agency, you will be responsible for overseeing daily operations, developing policies and procedures, handling escalated customer complaints, and training and mentoring new and current employees.

About the Role

The ideal candidate will have 3+ years in sales/customer service, preferably with prior experience in a managerial role. Strong leadership and organizational skills are essential, as well as excellent communication and problem-solving abilities. We anticipate internal growth opportunities for driven and sales-minded candidates who can thrive in our dynamic environment.

Responsibilities

  • Leadership and Operations
  • Oversee office team and daily operations
  • Develop and implement policies and procedures
  • Customer Experience
  • Handle escalated customer complaints and issues
  • Train and mentor new and current employees

Qualifications

  • 3+ years in sales/customer service preferred
  • Prior experience in a managerial role preferred
  • Strong leadership and organizational skills
  • Excellent communication and problem-solving abilities

Benefits and Salary

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including hiring bonus, 401(k), and paid time off. If you are a motivated and customer-focused professional looking to advance your career, we encourage you to apply.



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