Customer Service Representative

3 weeks ago


Clarkston, Michigan, United States Kroger Rochester Hills Full time

We are seeking a skilled Customer Service Representative to join our Front-end team at Kroger Rochester Hills. This role involves creating an outstanding customer experience through exceptional service and ensuring a safe and clean environment for our customers.

About the Role

As a Customer Service Representative, you will be responsible for promoting trust and respect among associates and creating an environment that enables customers to feel welcome and appreciated.

  • Promote trust and respect among associates by maintaining a positive attitude and communicating effectively.
  • Create an environment that enables customers to feel welcome and appreciated by greeting and engaging with them promptly.
  • Gain and maintain knowledge of products sold within the department to answer questions and make suggestions.
  • Process customer transactions quickly and accurately using the Point of Sale (POS) system.
  • Understand and adhere to company policies on cash shortages, overages, and restricted sale items.
  • Collaborate with Front-end associates to encourage teamwork and report any issues or concerns.
Requirements

To succeed in this role, you should have excellent communication skills, a positive attitude, and the ability to work effectively in a team environment.

  • High school diploma or equivalent required.
  • 1-2 years of experience in customer-facing roles preferred.
  • Ability to work flexible hours, including weekends and holidays.
  • Basic math skills and attention to detail.
Benefits

We offer a competitive salary and benefits package, including:

  • Estimated salary: $25,000 - $35,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employee discounts on groceries and other store products.


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