Front Desk Operations Manager

6 days ago

Sandwich, Massachusetts, United States Ophthalmic Consultants of Boston Full time
Job Description

Ophthalmic Consultants of Boston is seeking a highly motivated and experienced Front Desk Lead to join our team. As a Front Desk Lead, you will be responsible for overseeing the front desk operations, ensuring a smooth and efficient patient experience, and providing exceptional customer service.

Key Responsibilities:

  • Exercises general supervision over front desk staff and performs daily front desk activities.
  • Works with management, clinical, physicians, and administrative staff to ensure that organization policies and workflows are followed.
  • Responsible for the smooth and efficient operation of the front desk, anticipating and addressing patient needs in a timely and appropriate fashion.

Examples of Duties:

  • Oversees the entire front desk process and staff, including patient check-in/check-out, patient registration, insurance updates, and scheduling appointments.
  • Responsible for the day-to-day duties of front desk and concierge staff, including adjusting lunches and seating arrangements to accommodate patient volume and flow.
  • Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentoring assigned staff and serving as a direct liaison between FD staff and management.
  • Communicates to staff any work-related issues that may arise daily, such as problems with registrations, not checking patients into the system, or not scheduling appointments properly.
  • Mentors and develops skills of FD staff, assigns duties to manage patient schedules (DARS), and ensures that all patient appointments are reviewed and prepped accordingly.
  • Helps staff determine appropriate copay amounts owed, coverage benefits, restricted plans, and in/out of network benefits to determine patient responsibility/coverage, ensuring that OCB meets all payers' regulatory requirements.
  • Ensures proper training for all new front desk employees, as well as ongoing training as necessary for current staff members.
  • Helps lead the FD staff to optimize staff productivity and service, resolves workplace problems, and promotes a strong productive team environment.

Requirements:

  • 2-3 years of medical front office experience preferred.
  • 2-3 years of supervisory/training experience preferred.
  • High school diploma or equivalent required.
  • Associate or bachelor's degree preferred.
  • Knowledge of insurance and billing software.
  • Understanding of insurance and billing practices.
  • Electronic medical record (Epic highly preferred), computer software applications experience.
  • Demonstrated experience prioritizing and multitasking in a fast-paced environment.
  • Exceptional leadership and customer service skills.

Ophthalmic Consultants of Boston offers industry-leading benefits, including medical and dental insurance, 401(k) plan with company match, company-paid life insurance, company-paid long-term disability, eye care discounts, generous paid time off, and paid holidays.

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