Vehicle Condition Evaluator

1 week ago

Portland, Oregon, United States CarMax Full time
Job Title: Vehicle Condition Evaluator

As a key member of the CarMax team, you will play a vital role in ensuring the accuracy and quality of our vehicle inventory.

About the Role:
  • Conduct thorough vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals.
  • Accurately option vehicles during assessments and CarMax inventory, ensuring seamless integration with our sales and merchandising processes.
  • Perform high-quality imaging of Retail and Wholesale vehicles for CarMax websites, showcasing our inventory in the best possible light.
  • Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies, to maintain data integrity.
  • Conduct vehicle walkarounds, communicating information accurately and in a timely manner to ensure seamless customer experiences.
  • Assist the Merchandising Department with maintaining inventory and executing customer transfers, ensuring efficient and effective inventory management.
  • Complete final condition verifications on inventory acquired through online customer channels, guaranteeing accuracy and quality.
  • Assist in the preparation and operation of the wholesale auction, working closely with our sales and merchandising teams.
  • Partner with Inventory and Sales Departments to conduct lot merchandising, as needed, to optimize our inventory and drive sales.
  • Assist the Merchandising Department with various other projects and office duties, as needed, to support the team's efforts.
  • Assist with on-boarding of new associates, providing guidance and support to ensure a smooth transition.
  • Complete assigned tasks independently and follow up after completion, demonstrating a commitment to excellence and attention to detail.
Key Responsibilities:
  • Deliver exceptional customer service and work with other departments to create iconic customer experiences, embodying the CarMax spirit.
  • Ability to follow detailed, standardized processes to complete work, ensuring accuracy and efficiency.
  • Read, interpret, and transcribe data to maintain accurate records, supporting our data-driven decision-making.
  • Multi-task in a high-energy, fast-paced work environment, adapting to changing priorities and deadlines.
  • Speak and listen effectively when dealing with internal and external customers, building strong relationships and trust.
  • Function effectively within other departments in a team-oriented environment, collaborating and communicating to achieve common goals.
  • Successfully complete all required training, demonstrating a commitment to growth and development.
Working Conditions:
  • Requires walking, bending, kneeling, or standing for extended periods of time, as well as working in various weather conditions.
  • Ability to work outdoors or in any inclement weather environment for several hours, adapting to changing conditions.
  • Flexible work hours with shifts that may include nights, weekends, and holidays, requiring flexibility and adaptability.
  • Requires CarMax work clothing to be worn when working in the store, maintaining a professional appearance.
About CarMax:

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics.

Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

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