Regional Planning List Coordinator

2 days ago


Augusta, Maine, United States GeorgiaGov Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to serve as a Planning List Administrator Navigator in our Region 2 office. As a key member of our team, you will be responsible for providing exceptional customer service to individuals on the planning list and their families, as well as providing detailed information on waiver services and the waiver entry process.

Key Responsibilities
  • Provide primary customer service support to individuals on the planning list and their families.
  • Offer detailed information on waiver services and the waiver entry process.
  • Provide ongoing telephonic support to families awaiting services, particularly when family or individual circumstances change.
  • Respond to families in stress with patience and empathetic listening.
  • Collaborate with others in the Regional Field Office to provide referrals to outside agencies for non-waiver services and supports.
  • Complete needs assessments for those seeking services and those on the planning list, as well as annual renewals for individuals on the Planning List.
  • Communicate status and need level changes/concerns to the Regional Planning List Administration Supervisor.
  • Prepare and provide detailed information on the needs of individuals awaiting services to Division of I/DD leadership in response to requests from a variety of internal and external requestors.
Requirements
  • Master's degree in a related field from an accredited college or university OR Bachelor's degree in a related field from an accredited college or university AND Two years of related experience.
  • Intermediate to expert level of skill with Microsoft Office Suite products.
  • Experience with or knowledge of individuals with intellectual/developmental disabilities, Medicaid waivers, and DBHDD I/DD services.
  • Familiarity with the IDD Connects information management system.
  • Ability to work successfully without daily contact with a supervisor.
Preferred Qualifications
  • Bilingual/Spanish fluency.
Employment Requirements

To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.



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