Front Office Operations Coordinator
2 days ago
The Front Office Manager is responsible for leading the front desk team in providing exceptional guest service and ensuring the smooth operation of the hotel. As the first point of contact for guests, you will welcome visitors with warmth and professionalism, handle inquiries, complaints, and requests effectively, and ensure that all guest needs are met and expectations are exceeded.
Key Responsibilities:
• Manage and motivate the front desk team to deliver high standards of guest service, professionalism, and communication.
• Oversee daily front desk operations, including check-in/check-out procedures, reservations, and guest billing.
• Provide training, coaching, and performance feedback to front desk staff to promote growth and success.
• Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experience.
• Utilize hotel management software to manage reservations, track guest preferences, and ensure accurate billing.
Requirements:
• Proven experience in a hotel or hospitality environment, with at least 2 years in a supervisory or management role.
• Strong leadership and interpersonal skills with the ability to motivate a team and provide exceptional customer service.
• Exceptional communication and problem-solving abilities, with high attention to detail and the ability to multi-task effectively in a fast-paced environment.
• Ability to manage and resolve guest complaints and concerns with professionalism and grace.
• Familiarity with hotel management systems (e.g., Springer Miller SMS Host PMS).
• A passion for hospitality and delivering exceptional service.
Benefits:
Competitive salary range: $70,000 - $90,000 per year, depending on experience.
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