Customer Service Representative

4 days ago


Charlottesville, Virginia, United States City of Charlottesville, VA Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Attendant II. This is a temporary, non-exempt position that requires a strong commitment to providing excellent customer service and supporting the mission of the City of Charlottesville's Parks and Recreation department.

Key Responsibilities
  • Provide exceptional customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
  • Assist with the planning, organization, and implementation of recreation programs and events, including registration, scheduling, and facility management.
  • Supervise and train staff, including part-time, volunteer, and student assistants, to ensure effective program delivery and customer satisfaction.
  • Maintain accurate records and reports, including incident and accident reports, and submit them to the supervisor in a timely manner.
  • Perform related tasks as required, including custodial duties, equipment maintenance, and inventory management.
Requirements
  • High school diploma or equivalent required; additional coursework in athletics, recreation, fitness, and wellness or related fields preferred.
  • Minimum of six months of professional experience in facility management, adaptive recreation programs, athletics, or other recreational environments.
  • Ability to work flexible schedules, including early mornings, weeknights, weekends, and holidays.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Working Conditions

This position requires the ability to work in a fast-paced environment, with frequent interruptions and changing priorities. The position may also require working in extreme temperatures, exposure to chemicals, and other hazardous conditions. The City of Charlottesville is an equal opportunity employer and welcomes applications from diverse candidates.



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