Front Desk Support Specialist
1 week ago
At Hampton Roads Transit, we are committed to providing exceptional customer service to our riders. As a Customer Service Representative, you will play a critical role in ensuring that our customers have a positive experience with our transit system.
Responsibilities:
- Answer customer inquiries and provide information on routes, schedules, fares, and other HRT services.
- Process lost and found items and operate a multi-line telephone system.
- Maintain databases and assist with public outreach efforts.
- Perform other duties as required.
Requirements:
- A high school diploma or equivalent is required.
- One year of experience in customer service is preferred.
- Possess excellent communication skills and knowledge of customer service principles and practices.
- Ability to deal effectively with the public and work in a fast-paced environment.
- Proficiency in Microsoft Office applications is required.
Salary and Benefits:
The estimated salary for this position is $31,200 per year, based on market research. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
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