Client Partner
4 weeks ago
The Client Partner is a crucial member of the Nimble team, supporting new and current SMB pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.
You will:
- Effectively train and manage a book of small-medium business size Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
- Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
- Connect with Engineering, Product, and Operations to bring technical expertise to partners
What You Bring:
- 1-3+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
- Proactive and confident partner guidance through new Nimble processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
- Pharmacy experience highly preferred, but not required
What's in it for you:
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare/pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical/Dental/Vision/401K package that fits your needs
- Generous Vacation Policy - work hard and take time when you need it
- 11 Paid Holidays
- Compassionate and driven colleagues in a fun environment where success is celebrated
- Work in a beautiful new office near the Irvine Spectrum Center
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