Retail Customer Experience Specialist

4 weeks ago


Salem, New Hampshire, United States House of Sport Full time
About Us

House of Sport, a subsidiary of DICK'S Sporting Goods, is a unique retail experience that combines sport, community, and inspiration. Our mission is to create an exceptional shopping experience for our customers by providing personalized service, in-depth product knowledge, and a commitment to excellence.

Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Specialist to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, creating a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Assist customers with purchases, including processing transactions, handling returns, and providing product information.
  • Work collaboratively with the sales team to achieve sales goals and promote products.
  • Maintain a clean and organized store environment, including merchandise displays and stockroom areas.
  • Participate in visual merchandising and inventory management to ensure a visually appealing store presentation.
  • Support the sales team in achieving sales goals and promoting products.
  • Adhere to company policies and procedures, including safety protocols and loss prevention measures.
Requirements
  • Previous retail sales or customer service experience preferred.
  • Ability to stand for long periods, bend, stoop, and lift up to 35 pounds.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer

As a Retail Customer Experience Specialist at House of Sport, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on customer service and sales growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.



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