Mortgage Service Representative
7 days ago
This is a customer-focused opportunity as a Mortgage Service Representative with TEKsystems. The role involves providing exceptional support to homeowners, addressing their inquiries and concerns related to mortgage servicing.
About the Job:
- Take inbound calls from mortgage borrowers regarding payment, escrow, and general mortgage servicing questions.
- Utilize an auto-dialer to remind borrowers of their payments and provide opportunities for phone payments.
- Demonstrate positivity, courtesy, and helpfulness when interacting with homeowners.
- Directly engage with Valon customers across various inbound customer requests and inquiries.
- Perform outbound collection activities on accounts less than 30 days past due.
- Meet performance expectations and adhere to quality metrics.
Required Skills & Qualifications:
- 1+ year of experience in a contact center or mortgage servicing (e.g., property tax, property insurance, collections, escrow).
- No job hoppers or employment gaps.
- RFL (Reasonable Faculties Limitations) required for all positions.
- High school diploma or equivalent required.
- Hourly flexibility (ranging from part-time to full-time).
Benefits:
- The estimated salary for this position is $20.00 - $21.00 per hour.
- Medical, dental & vision benefits.
- Critical Illness, Accident, and Hospital benefits.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability benefits.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
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