Ticket Service Representative
7 days ago
We are seeking a highly motivated and dedicated part-time Ticket Service Representative to work a variety of shifts, including nights, holidays, and weekends.
About the RoleThis is a part-time position with variable hours and some weeks busier than others. During our busiest season, which spans from January to May, the hours typically range from 10 to 30 hours over a 2-3 day weekend. During the summer and early fall, the hours can be more limited.
ScheduleThis position requires weekend availability; we do not often have weekday hours available. If hired, you would likely be working any combination of Friday, Saturday, and Sunday (Mondays on holiday weekends). Hours typically range from as early as 6am to as late as 10pm.
Responsibilities- Sell, scan, and secure doors/gates at ticketed events.
- Provide positive guest relations assistance and information.
- Work in box office windows or other sections of the grounds to assist guests with directions, event information, or questions.
- Accurately process payments for tickets while following sales and payment procedures.
- Demonstrate exceptional customer service skills in a professional and informative manner.
- Process administrative tasks, including opening and closing paperwork.
- Answer questions regarding events, tickets, schedules, parking, and amenities.
- Perform other duties as assigned by box office management.
- Positive attitude with a professional and helpful demeanor.
- Good customer service skills and etiquette.
- Must be able to tolerate moderate to loud noise levels and busy environments.
- May work in high/low temperature climates inside or outside at events.
- Walking, standing for periods of time, reaching, kneeling, and bending.
The estimated hourly salary for this position is $12-$15 per hour, based on industry standards and location in Mesa, AZ. With an average of 20 hours worked per week, the estimated annual salary is approximately $24,960-$31,200.
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