Customer Service Ambassador
2 months ago
Job Summary:
As a Customer Service Representative at AAA, you will be responsible for delivering exceptional customer experiences through inbound phone calls, email, and other communication channels. Your primary goal will be to listen to and understand customer issues, while offering meaningful solutions and proactive recommendations for AAA products and services.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Proactively offer valuable AAA products and services to meet customers' needs
- Engage with customers to understand their needs and preferences
- Collaborate with internal teams to resolve complex customer issues
- Continuously improve customer satisfaction and loyalty through data-driven insights and process improvements
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in using technology and software applications
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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