Operations Manager for Strategic Account Growth

3 weeks ago


Wilmington, Delaware, United States Canon U.S.A., Inc. Full time
About the Role

Maintain strategic oversight of assigned accounts with annual revenue between $850k-$2M. Directly manage resources relative to Sales/TCO, Implementation, and Program Management Processes.

Your Impact
  • Directly manages assigned resources relative to full spectrum of Sales/TCO, Implementation, and Program-Management Processes at each assigned account.
  • Supports Change Management requirements by providing advisory on leveraging expertise, available metrics, and Canon Account team insight to implement activities designed to optimize program performance within targeted groups.

Builds strong relationships with key decision makers at each assigned account to ensure customer satisfaction and profitability.

Business Development
  • Works with Sales and Strategy in formation of proposals for business expansion within existing clients.
  • SUPPORTS Strategy Team with operation analysis, recommendations, and effective portfolio management to meet business expansion goals (service expansions and new service sales) within assigned accounts.
People Management and Development
  • Ensures effective performance management with direct reports and oversees annual performance management process.
  • Completes annual performance reviews for all eligible employees.
  • Trains and mentors direct and indirect staff.
Continuous Improvement
  • Cultivates a culture of continuous improvement.
  • Ensures effective implementation of customer relations plan.
Financial Management
  • Accountable for financial performance of accounts against budget.
  • Develops and analyzes monthly performance progress reports; takes appropriate action.
About You:

Bachelor's degree in relevant field or equivalent experience required. 7 years related experience and management experience required.

Requires operations and financial knowledge, experience as a Program Manager in a Technology or Professional Services Environment. Requires leadership ability, strong interpersonal and communications skills. Requires problem-solving and analytical skills. Significant experience in a customer service-oriented environment. Experience interfacing with senior-level customer contacts.

Estimated salary: $77,180 - $105,980 annually.



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