Customer Service Representative

3 weeks ago

Columbus, Ohio, United States Roto-Rooter (Tennessee) Full time
{"Job Title": "Customer Service Representative", "Job Description": "About Roto-Rooter (Tennessee)

Roto-Rooter in Columbia, TN is a leading provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, \"And away go troubles down the drain,\" says it all - we solve problems quickly while providing excellent customer service.

We pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance and hard work.

Job Responsibilities
  • Provide world-class customer service through scheduling, communication, and follow-up with our customers.
  • Minimize handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules.
  • Plan and organize work to maximize productivity in all customer service activities.
  • Handle customer contacts in full conformance with defined process requirements, quality standards, and business rules.
  • Meet and exceed individual performance goals.
  • Take appropriate actions to address all noted areas for improvement.
  • Communicate effectively in writing as appropriate for the needs of the customer and client.
Qualifications
  • Ability to communicate telephonically.
  • Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills).
  • Active listening skills with strong attention to detail.
  • Respond to constructive feedback in a positive and professional manner.
  • Ability to meet and exceed department goals and guidelines.
  • Willingness to cross-train in other platforms.
  • Determined to satisfy customer needs.
", "Language Code": "en-US"}

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