Customer Experience Specialist

2 months ago


Haverhill, Massachusetts, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled and customer-focused individual to fill the role of Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a seamless and efficient rental experience.

Key Responsibilities
  • Customer Service: Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Rental Process: Facilitate the rental process, verifying and documenting all necessary driver information to ensure a smooth and efficient transaction.
  • Product and Service Offerings: Offer company-approved services and products to customers, providing a positive experience and promoting our brand.
  • Branch Operations: Maintain the appearance of the exit booth and surrounding areas, ensuring a neat and orderly image that reflects positively on our company.
  • Supply Management: Ensure that the exit booth is stocked with necessary supplies to meet customer needs.
  • Customer Interaction: Provide undivided attention to customers, making eye contact and greeting them warmly, and thanking them at the conclusion of all transactions.
  • Problem Resolution: Effectively and efficiently resolve customer service issues, providing solutions and alternatives when necessary.
Requirements
  • Age Requirement: Must be at least 18 years old.
  • Work Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
  • Driver's License: Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Customer Service Experience: Must have a minimum of 2 years of customer service or sales experience.
  • Availability: Must be able to work a flexible part-time schedule of up to 40 hours/week.


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