Patient Care Coordinator
1 week ago
At Optum, we strive to deliver care and technology to help people live healthier lives. Our team is dedicated to connecting individuals with the care, pharmacy benefits, data, and resources they need to thrive.
We are seeking a Patient Care Coordinator to join our team. As a key member of our clinical support team, you will play a vital role in providing patient-oriented service in a fast-paced, customer-oriented clinical environment.
Responsibilities:- Greet all external and internal customers in a courteous manner.
- Use proper telephone etiquette and answer phone calls with 95% accuracy.
- Make, verify, and schedule appointments with 95% accuracy, including updating demographics.
- Complete assigned work, which may include reviewing, monitoring, scheduling, and completing referrals, bump lists, and communicating/notifying ordering providers by tasking or faxing in all pertinent systems.
- Communicate with Primary Care/network Providers when referral requirements are not met to assist with plan of care.
- Manage the patient's expectations regarding scheduling and rescheduling Breast Care Provider visits, including Diagnostic Mammograms & Breast Ultrasound Exams, by reviewing prior imaging reports as well as referrals submitted.
- Ensure demographics, including insurance information, are correct in IDX and update as necessary.
- Assist co-workers and team members with duties when requested or assigned.
- Competitive base pay.
- A comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401(k) contribution.
- High School Diploma/GED (or higher).
- 1+ years of customer service experience in a call center environment.
- 1+ years of experience working with basic office equipment, such as faxes, scanners, copy machines, printers, etc.
- Basic level of proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint, Teams).
- Ability to travel 10% of the time to nearby offices.
- 1+ years of experience working in a healthcare office setting.
- Basic knowledge of EHR systems.
- Bilingual (English/Spanish).
We are an Equal Employment Opportunity/Affirmative Action employer and welcome applications from diverse candidates. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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