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Japanese Bilingual IT Support Specialist Tier 1
2 months ago
Actus Consulting Group is in search of a dedicated IT Support Specialist Tier 1 who is proficient in Japanese.
This role involves evaluating and resolving technical support issues for users. We are seeking individuals who are self-driven, collaborative, and exceptionally organized.
Due to the nature of our client's requirements, this position does not adhere to a fixed work schedule. Flexibility in working hours is essential, as you will need to adapt to the client's needs.
KEY RESPONSIBILITIES:
- Act as the primary contact for clients seeking technical support via phone or email.
- Possess a solid understanding of Microsoft Windows OS (Windows 10/11), Microsoft Office, email systems (Outlook), VPN, MS365/O365, network printers, and LAN/Wi-Fi/AP support, along with basic knowledge of cloud/Azure environments.
- Assist users through the Helpdesk ticketing system, such as Zendesk, and ensure follow-up with users.
- Create and maintain technical documentation, including user manuals and operational procedures.
- Perform software installations, configurations, and troubleshooting for users.
- Set up, install, and configure hardware (PCs, printers, etc.) for users.
- Communicate with vendors and manufacturers for new orders, product replacements, and technical support.
- Provide remote support to users as needed.
- Plan and conduct user training sessions at client locations.
KNOWLEDGE AND SKILL REQUIREMENTS:
- Proficient in Microsoft OS and Office applications.
- Strong PC knowledge and technical skills.
- Basic understanding of networking and cloud technologies.
- Exceptional communication skills, with Japanese fluency required and business-level English proficiency.
- Outstanding customer service abilities.
- Strong team collaboration and reporting skills.
SECURITY AWARENESS:
A fundamental understanding of security practices and a conscientious approach to handling user information is essential.
- Authorization to work in the U.S. is mandatory.
EDUCATION AND EXPERIENCE:
- A Bachelor's degree in Management Information Systems (MIS) or Computer Information Systems (CIS) is required.
- 1-2 years of experience in an IT Helpdesk role or a similar capacity.
ADDITIONAL QUALIFICATIONS:
- Experience working in a Japanese corporate environment is advantageous.
- Any Microsoft certifications are beneficial.
- Participation in IT projects is a plus.
