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Customer Service Representative

2 months ago

Durham, North Carolina, United States MasterBrand Cabinets Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at MasterBrand Cabinets, Inc. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to ensure seamless communication and resolution of customer concerns
  • Utilize Salesforce to create and manage service work orders, track customer interactions, and maintain accurate records
  • Collaborate with builders, sales representatives, and subcontractors to ensure alignment and expectations are met
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty
Requirements
  • High school diploma or equivalent required; higher education and/or business certifications preferred
  • Previous customer service experience, preferably in the cabinet industry
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and external partners
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
  • Proficiency in Microsoft Office software programs, including Word and Excel; experience with AS400 and Salesforce a plus
What We Offer

MasterBrand Cabinets, Inc. offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.