IT Systems Manager

3 days ago


Edgewood, Maryland, United States Great Wolf Lodge Full time
Job Title: IT Manager

At Great Wolf Lodge, we are seeking an experienced IT Manager to join our team. The successful candidate will be responsible for providing technical support and managing the systems at the lodge.

Key Responsibilities:
  • Provide technical support and maintenance for workstations, printers, and other equipment throughout the resort.
  • Administer the local server(s) and monitor the network, hardware performance, connectivity, and backups.
  • Assist in the budget planning process to define systems needs at the property.
  • Work closely with on-property staff on systems-related issues pertaining to the PMS and POS.
  • Supervise and train employees' use of the systems to ensure compliance with company policies.
  • Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities.
  • Administer and enforce GWR license agreements for compliance and budgetary accuracy.
  • Work closely with members of the GWR IT team.
  • Maintain accurate inventories of equipment and ensure a safe and clean work area.
  • Assist the corporate IT on projects and support-related issues in the field or at the corporate office.
  • Prioritize projects and support workload at the resort.
  • Conduct regular training sessions to keep the knowledge base at the properties current.
Requirements:
  • Bachelor's degree in IT or a related field (or equivalent combination of education/experience).
  • Four years of experience in hybrid networking, server, virtual, and physical environments.
  • Strong support knowledge of O365, Microsoft Office, network technologies, and concepts (TCP/IP, SMTP, and Ethernet, Wide Area Networks), desktop/mobile OS, and hardware, as well as audio/visual support experience.
  • Demonstrated proficiency in Microsoft Office suite.
  • Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
  • Microsoft Certification.
  • Previous IT experience in the hotel/resort/theme park industry.
  • SCCM administration, and a working knowledge of Cisco and server virtualization.
  • Strong problem-solving and organizational skills.
  • Attention to detail.
  • Enthusiastic and positive energy.
  • Multi-tasking ability.

Physical Requirements:

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand or sit for long periods of time.

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