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Computer Systems Technician
2 months ago
Link Solutions, Inc. is seeking a highly skilled IT Support Specialist to join our team in a dynamic and innovative environment. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to clients, resolving hardware and software issues, and ensuring minimal downtime.
- System Maintenance: Perform routine system maintenance tasks, including software updates, patch management, and system backups.
- Network Administration: Configure and manage network devices, including routers, switches, and firewalls.
- Help Desk Support: Provide assistance to clients via phone, email, or in-person, resolving technical issues and providing guidance on system usage.
- Documentation and Reporting: Maintain accurate records of technical issues, resolutions, and system maintenance activities.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum 1+ years of experience in IT support, help desk, or a related field.
- Certifications: CompTIA A+ CE equivalent or higher, Computing Environment (CE) certification within 6 months of hire.
- Security Clearance: DOD Security Clearance (Secret-Level minimum) required.
- DoD Tier 3 Secret Security Clearance.
- Bachelor's Degree in Computer Science, Information Systems, or a related field.
- DoD 8570 IAT-II baseline certification.
- Experience working in a Department of Defense (DoD) environment.
- Experience with Citrix, Dameware, Active Directory, Windows 7, 10 & 11, Microsoft Office 365, iPhone, and remote desktop (Citrix).
Link Solutions, Inc. offers a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
