Security Operations Manager

1 month ago

Edgewood, Maryland, United States Great Wolf Lodge Full time
Job Title: Security Manager

At Great Wolf Lodge, we are seeking a highly skilled and experienced Security Manager to join our team. As a Security Manager, you will be responsible for overseeing all security operations of our lodge, ensuring the safety and well-being of our employees, visitors, and property.

Key Responsibilities:
  • Lead and manage the Security team, including hiring, training, and coaching employees.
  • Develop and implement policies and procedures to maintain security standards.
  • Oversee Security Awareness training and assist with Safety-related training.
  • Maintain knowledge of state Security laws, Fire codes, and Penal Codes.
  • Assist in organizing, reviewing, updating, and maintaining OSHA, emergency preparedness, and fire & life safety plans.
  • Ensure access to the lodge is controlled according to security policy, including after-hours access and monitoring.
  • Develop emergency response plans with assistance of outside agencies and ensure staff is trained on protocol.
  • Ensure guestroom doors are secured and assist with authorized room access.
  • Assist in moving/removing guest room possessions, inventory, and security of such and key rooms following resort policy and procedures.
  • Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
  • Respond to the scene of guest/employee incidents promptly and assist Aquatics in accordance with guidelines and comply with all departmental procedures.
  • Coordinate with Security staff to report to, take charge of, and resolve guest or employee incidents, including but not limited to: fighting, intoxicated guests, vehicle towing and accidents, theft, and other safety or security emergencies.
  • Conduct investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints and document reports in accordance with departmental procedures while maintaining confidentiality.
  • Issue radios, keys to designated hotel personnel, maintaining accurate records and ensure the safekeeping of such in accordance with resort procedures.
  • Responsible for Loss Prevention Program.
  • Assist the coordination and leadership of the Safety Committee.
Requirements:
  • High School education or equivalent.
  • 5+ years in a position dealing with the general public.
  • Ability to obtain necessary licenses, including but not limited to; State security license, CPR, and First Aid certification, alcohol awareness training.
  • Ability to read and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Experience managing extensive closed-circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems.
  • Willingness to work evenings, weekends, and Holidays depending on business demands.
  • Successful completion of a criminal background check and drug screen.
  • Clean driving record.
Desired Qualifications:
  • College degree in a related field.
  • Law enforcement background.
  • First responder experience.

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