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Customer Service Representative

2 months ago

Smithtown, New York, United States Stop & Shop Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a PT Clerk at Stop & Shop. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor operations.

Key Responsibilities
  • Customer Service
    • Engage with customers to understand their needs and preferences
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide product recommendations and promote sales
  • Store Operations
    • Maintain a clean and organized store environment, including the sales floor, stockroom, and break room
    • Restock shelves and merchandise as needed
    • Support the sales floor operations, including processing transactions and handling customer returns
  • Teamwork
    • Work collaboratively with other team members to achieve sales goals and provide excellent customer service
    • Communicate effectively with colleagues and management to ensure a smooth and efficient store operation
Requirements
  • Education and Experience
    • High school diploma or equivalent required
    • Previous retail or customer service experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing situations
    • Strong problem-solving and conflict resolution skills
    • Ability to lift up to 25 pounds and stand for long periods of time