Customer Service Representative
2 weeks ago
Location: Hauppauge, NY
Hours: 9:00 AM - 5:00 PM, Full Time, Monday - Friday
Hourly Rate: Starting at $24/hr (based on experience)
Job SummaryWe are seeking a dedicated and motivated Call Center Representative to provide exceptional customer service and support to our clients in a high-volume environment.
Key Responsibilities- Answer incoming calls promptly and professionally.
- Provide accurate information and assistance to customers.
- De-escalate and resolve customer complaints and issues effectively.
- Maintain a positive and helpful demeanor at all times.
- Document all interactions and maintain accurate records.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Meet and exceed performance metrics and targets.
- Previous experience in a call center or similar role is required.
- Proven ability to work full time onsite and adapt to a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to handle high call volumes with professionalism and efficiency.
- Experience in conflict resolution and de-escalation techniques.
- Detail-oriented with strong organizational skills.
This role offers great benefits, including medical, dental, vision, and 401K. If you are passionate about customer service and thrive in a dynamic environment, we would love to hear from you.
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