Customer Service Representative

2 weeks ago


Smithtown, New York, United States LHH Recruitment Solutions Full time
Job Title: Call Center Representative

Location: Hauppauge, NY

Hours: 9:00 AM - 5:00 PM, Full Time, Monday - Friday

Hourly Rate: Starting at $24/hr (based on experience)

Job Summary

We are seeking a dedicated and motivated Call Center Representative to provide exceptional customer service and support to our clients in a high-volume environment.

Key Responsibilities
  • Answer incoming calls promptly and professionally.
  • Provide accurate information and assistance to customers.
  • De-escalate and resolve customer complaints and issues effectively.
  • Maintain a positive and helpful demeanor at all times.
  • Document all interactions and maintain accurate records.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Meet and exceed performance metrics and targets.
Requirements
  • Previous experience in a call center or similar role is required.
  • Proven ability to work full time onsite and adapt to a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Ability to handle high call volumes with professionalism and efficiency.
  • Experience in conflict resolution and de-escalation techniques.
  • Detail-oriented with strong organizational skills.
What We Offer

This role offers great benefits, including medical, dental, vision, and 401K. If you are passionate about customer service and thrive in a dynamic environment, we would love to hear from you.



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