Reliable Field Service Technician
3 days ago
About the Role:
We are seeking a highly skilled Field Service Technician to join our team at United Safety and Survivability Corporation. As a key member of our field service team, you will be responsible for delivering exceptional customer service, ensuring timely maintenance and product installation, and providing technical support.
Responsibilities:
- Provide top-notch customer service during field visits, addressing customer inquiries and resolving technical issues in a professional and courteous manner.
- Analyze and diagnose technical problems using industry knowledge and tools, making recommendations for repair or replacement as needed.
- Schedule and execute on-site installations, repairs, and maintenance tasks efficiently, meeting or exceeding customer expectations.
- Develop and deliver training sessions to customers on our products, enhancing their understanding and usage.
- Evaluate customer requirements and make informed recommendations, presenting solutions that meet their needs and exceed their expectations.
- Maintain accurate records of field changes, processes, and customer interactions, providing valuable insights for future product development and warranty claims.
- Coordinate with internal teams to obtain necessary components and parts, ensuring seamless execution of service requests.
- Produce detailed reports and update Sales Force tickets in a timely manner, maintaining transparency and accountability.
- Possess extensive knowledge of our products and those from our suppliers, staying up-to-date on new technologies and innovations.
- Foster positive relationships with customers, building trust and loyalty through excellent communication and service delivery.
- Collaborate with cross-functional teams to drive company growth, develop new products, and improve processes.
- Manage travel schedules efficiently, processing expenses accurately, and adhering to company policies and safety procedures.
Requirements:
- A high school diploma or equivalent is required; relevant experience or certifications may be considered in lieu of education.
- A minimum of 1-3 years of experience as a technician or similar role, preferably in automotive or transit environments.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Proficiency in reading blueprints and utilizing hand tools or specialized equipment.
- Ability to lift 50lbs and stand for extended periods (up to 12 hours) while working in various environments.
- Flexibility regarding working hours and travel, including occasional weekends and overnight stays.
- A valid driver's license and passport are essential for international travel.
- Excellent written and verbal communication skills, with the ability to produce clear, concise reports and documents.
- Strong interpersonal and conflict resolution skills, with the capacity to build and maintain effective relationships with customers and internal stakeholders.
- Proficiency in MS Office applications (Word, Excel), with a basic understanding of ERP systems.
- Ability to work effectively in a fast-paced environment, adapting to changing priorities and deadlines.
Compensation:
The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. This figure reflects the value we place on your skills, expertise, and dedication to delivering exceptional results.
About United Safety and Survivability Corporation:
Founded in 1984, United Safety and Survivability Corporation has grown from a small startup to a leading provider of innovative safety and survivability solutions. Our mission is to unite passions, ideas, people, and solutions to protect and save lives through constant innovation.
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