Accelerator Operations Lead

3 weeks ago


Pittsburgh, Pennsylvania, United States Innovation Works, Inc. Full time
Job Title: Accelerator Operations Lead

At Innovation Works, Inc., we are seeking a highly skilled and experienced Accelerator Operations Lead to join our team. As a key member of our Accelerator Team, you will be responsible for ensuring an excellent customer experience for AlphaLab founders during the program.

About the Role:

The Accelerator Operations Lead will lead efforts to build relationships within the Pittsburgh startup community and beyond through our extended network and involvement in Morrow, a global network of accelerator programs. This role provides a customer success layer across Innovation Works' accelerator programs, including AlphaLab, AlphaLab Gear, AlphaLab Health, and the Robotics Factory Accelerate program, where we launch 20+ startups per year.

Key Responsibilities:

  • Organize and lead events, including programming, founder/mentor/investor networking events, and partner and community events that support software companies.
  • Consistently utilize CRM (Salesforce) and related tools to track value-added offerings to our customers.
  • Manage a budget focused on customer experience and alumni engagement, including planning, vendor selection, and budget tracking.
  • Engage with companies throughout the AlphaLab program to ensure a world-class customer experience.
  • Leverage domain expertise and functional skills to assist companies as applicable.
  • Continue to support accelerator companies post-program as part of alumni engagement efforts.

Requirements:

  • Bachelor's degree and a minimum of 5-10 years of experience.
  • Demonstrated ability to manage multiple projects and time-sensitive issues for various stakeholders with attention to detail, deadlines, and overall quality.
  • Ability to execute program operations individually while working with the accelerator team.
  • Flexibility and adaptability in a fast-moving environment.
  • Strategic thinking and tactical execution capabilities.
  • Proficiency with productivity tools such as Google Apps, Slack, Calendly, and Salesforce.
  • Strong interpersonal skills, leadership, teamwork, and communication skills.
  • Ability to communicate with substance in a direct, transparent, and empathetic manner.
  • Ability to drive operational decisions and lead projects independently, with minimal supervision.
  • Ability to maintain confidential information.
  • Exemplify core values of integrity, innovation, inclusion, collaboration, and service.

What We Offer:

Innovation Works, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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